Last Updated: 22 / 03 / 2026

At Home Pride Adhesive Pvt. Ltd., we are committed to delivering high-quality products. If you are not fully satisfied with your purchase, we offer a transparent and hassle-free return and refund process.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect
• The product is unused, unopened, and in original packaging
• The return request is made within [7 / 10 / 15] days of delivery

Non-Returnable Items

The following items are not eligible for return:

• Used or opened products
• Products damaged due to misuse or improper handling
• Items without original packaging
• Bulk or custom orders (unless defective)

2. Return Timeframe

• Return requests must be initiated within [7 days] from the date of delivery
• After approval, the product must be shipped back within [6 days]

3. Return Process

To initiate a return:

1. Email us at: homepridetileadhesivemarketing@gmail.com
2. Provide:
   • Order ID
   • Product details
   • Reason for return
   • Images/videos (if damaged/defective)
3. Our team will review your request within [24–48 hours]
4. Once approved:
   • We will arrange a pickup OR
   • Provide a return shipping address

4. Return Shipping

• If the return is due to our error (damaged, defective, wrong product):
  • Return shipping will be free of cost
• If the return is due to customer reasons (change of mind, etc.):
  • Customer will bear the return shipping charges

5. Refund Policy

After receiving and inspecting the returned product:

• Refund will be processed within [5–10 business days]
• Refund will be issued via:
  • Original payment method OR
  • Bank transfer (if applicable)

Partial Refunds May Apply If:

• Product is not in original condition
• Missing parts or packaging
• Signs of use

6. Replacement Policy

We offer replacements in the following cases:

• Damaged product
• Manufacturing defect
• Wrong item delivered

Replacement will be processed within [3–7 business days] after approval.

7. Order Cancellation Policy

• Orders can be cancelled within [12–24 hours] of placing the order
• Once shipped, orders cannot be cancelled

8. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your payment provider
3. If still unresolved, contact us at:
   [your email address]

9. Contact Information

For returns and refunds, contact us:

• Company Name: Home Pride Adhesive Pvt. Ltd.
• Email: homepridetileadhesivemarketing@gmail.com
• Phone: 1800111818
• Address: 49/92, Site 4, Sahibabad Industrial Area Site 4, Sahibabad, Ghaziabad, Uttar Pradesh 201010

10. Important Notes

• We reserve the right to reject returns that do not meet our policy conditions
• This policy complies with Google Merchant Center guidelines
• All decisions regarding returns are final and binding