Overview

At Home Pride Adhesive Pvt. Ltd., we strive to ensure complete customer satisfaction with our products. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund policy.

Return Eligibility

You may request a return under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The return request is made within 7 days of delivery
• The product is unused, in original condition, and in its original packaging
• Proof of purchase (invoice or order ID) is available

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, opened, or partially consumed
• Items damaged due to improper handling or storage after delivery
• Clearance or special discounted items (if applicable)

Return Process

To initiate a return:

1. Contact our support team at inquiry@homepride.in
2. Provide your order ID and reason for return
3. Our team will verify your request and arrange pickup (if applicable)
4. Once approved, the product must be handed over in original packaging

Refund Policy

• Refunds are processed after inspection and approval of the returned product
• Approved refunds will be credited within 5–7 business days
• Refunds will be issued to the original payment method

Return Shipping

• We offer free return shipping for eligible returns
• In some cases, customers may be required to ship the product to our facility

Replacement Policy

• Replacement is available for defective or damaged products
• Replacement will be processed once the returned item is received and verified

Cancellation Policy

• Orders can be cancelled before dispatch
• Once shipped, cancellation is not possible, but returns can be requested after delivery

Contact Us

For any queries related to returns and refunds, please contact:

Home Pride Adhesive Pvt. Ltd.
Email: support@homepride.in
Website: https://homepride.in

Important Notes

• Return approval is subject to inspection and verification
• The company reserves the right to refuse returns that do not meet policy conditions
• This policy complies with Google Merchant Center guidelines